Legal
Refunds & billing
What you buy
Hunt Pass is billed by Stripe. The statement descriptor is STOOPHUNT.
New accounts get one 72-hour (3-day) free trial with a payment method on file. If you do not cancel before the 72 hours end, Hunt Pass starts at $5.99 USD per month and renews monthly until you cancel. One trial per card: if a card already had a trial on any Stoophunt account, we do not start another one and do not charge it; you can choose paid Hunt Pass ($5.99/month) instead.
How to cancel
Sign in → Manage subscription. Choose Cancel subscription to go to Stripe’s customer portal and cancel there. Access continues through the end of the trial or the month you already paid, then stops. We do not require a phone call.
Refunds
- Trial. Cancel before the 72 hours end and you should not be charged. If a charge posts because cancel was late or Stripe had already invoiced, email us — we refund a first-month charge that landed only because of a trial mix-up.
- After a paid month starts. That month is generally not refunded. Cancel to stop the next month.
- Duplicate or obvious error. We refund true double charges and charges we made in error.
- Unauthorized charges. Write support@stoophunt.com and, if needed, your bank or Stripe.
Refunds, when we issue them, go back to the original payment method through Stripe. Timing depends on your bank (often several business days).
Failed payments
If a renewal card fails, Stripe will retry. Hunt Pass access can end if payment does not succeed. Update the card in Manage subscription.
Taxes
If sales tax or similar applies, Stripe may collect it on top of the listed price ($5.99). The checkout total is what you authorize.
Contact
Billing questions: support@stoophunt.com. Include the email on the Stoophunt account. Do not send full card numbers.
Also see Terms of Use and the Privacy Policy.